Novara care

Returns policy

We want you to love every piece. If something isn't right, here's how to send it back.

14-day returns

Return unworn, unwashed items with original tags within 14 days of delivery for a full refund to your original payment method. Under UK Consumer Contracts Regulations you may cancel within 14 days of receipt.

Exceptions

Bridal lehengas and sherwanis, and any altered or made-to-measure piece, are final sale unless faulty.
Jewellery and dupattas sold separately must be returned sealed.

How to return

Email our team with your order number to request a prepaid returns label (£3.95, deducted from your refund).
Pack items securely in their original packaging.
Refunds are processed within 5 working days of receiving your return.

Faulty items

If your item arrives damaged or faulty, contact us within 30 days and we'll arrange a free collection and full refund or replacement.